Healthcare case study
Healthcare Distributor: 100% cold chain integrity
Validated reefer routing and priority clearance protected temperature-sensitive stock across a full year.
The challenge
What was going wrong
Temperature-sensitive pharmaceutical stock was exposed at two points in the distributor's supply chain: waiting for clearance at destination, where cargo could sit outside monitored conditions for hours, and during inland transfer, where earlier providers had used unmonitored equipment with no continuous temperature record. A single excursion risked an entire batch, and the distributor's regulator required an auditable temperature history for every consignment, which the previous arrangement could not reliably produce.
100%
cold chain integrity maintained
0
temperature excursions
12
months without a compliance finding
The solution
How the programme was built
01
Validated routing
Bromley Logistics selected routes on monitored reefer capacity and continuous temperature logging rather than lowest rate, rejecting carriers who could not guarantee an unbroken cold chain from origin to destination.
02
Priority pre-clearance
Permits and entries were completed before arrival so cargo moved directly from vessel discharge to monitored storage, eliminating the uncontrolled window that had previously existed at the port.
03
Audit-ready records
Temperature logs, permits and delivery records were archived per consignment in a format matching the distributor's regulator's inspection requirements, rather than assembled retroactively when an inspection was announced.
04
Contingency planning
A backup reefer route and an emergency escalation contact were agreed in advance for every corridor the distributor used, so a single equipment failure or delay never became an unmonitored gap in the record.
“Every consignment arrived within specification and every record was where the regulator expected it to be.”
Quality Assurance Lead, Healthcare Distributor
Services used
What this programme combined
HealthcareIn operation
Inside the operation behind this result
The Healthcare Distributor programme ran on the same operating model used across Bromley's client base: named account team, transparent costing and one accountable point of contact.
Air FreightProgramme results
What the numbers reflect
100%
cold chain integrity maintained
0
temperature excursions
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