Yes. If we receive multiple packages for you from different vendors, we will consolidate them as much as possible in order to reduce your shipping costs.

Our global warehouses are open on Monday to Friday from 9 am to 5 pm while closed on weekends and holidays.

As soon as your order arrives at destination, you will receive an e-mail from Bromley Stores informing you of the arrival of your order. A customer care representative from our local office will also contact you to schedule a pick up or a delivery.

You will collect your cargo from our respective office, depending on how you addressed it.

After your goods arrive at our warehouse address, they’ll be shipped out with the next shipment scheduled for departure to the specified destination. For the US office, we ship goods every Wednesday and deliver them to Nairobi 7 to 15 business days later (excluding weekends). As a reminder, please note that it is important to order time sensitive goods or goods for special events such as Weddings and Birthdays well ahead of time. This is true with any logistics agent because delays sometimes do occur as a result of uncontrollable circumstances such as bad weather, increased volumes (e.g. around the holidays) or inefficiencies at the port of entry.

A customer care representative from our local office in Nairobi will contact you to schedule a pick up or a delivery. Deliveries will be done at an extra cost. All orders destined to a location outside Nairobi will be shipped via courier service to your destination at an extra cost. We are able to ship to Mombasa, Nakuru, Kisumu, Eldoret and many other towns and cities in Kenya. For any questions regarding pick up and delivery, please click on Contact Us above to contact our customer care department. Be sure to include your order ID number in the e-mail if you have one.

We will send you an e-mail notification informing you that we have received your order and that we will be forwarding it to you in Kenya shortly.

We use the higher of actual weight or volumetric weight in kilograms. Actual weight is measured using normal scales and volumetric weight is calculated  length(cm) x height (cm) x width (cm) / 6000

Yes you can track your cargo on our website using the Airway Bill number